Ex Libris - Carreiras

Ex Libris (UK) Ltd are seeking enthusiastic Support Consultants to assist our growing ALEPH customer base.

Our Support Consultants are responsible for providing ongoing support to libraries using our ALEPH 500 system, building long term customer relationships and providing office-based training and seminars as required.

We are looking for people with excellent communication skills and initiative, problem solving abilities, and an understanding of library workflows and systems. Support Consultants are expected to have experience of library work with an emphasis on implementation or administration of computer based library systems; alternatively, experience of system troubleshooting or ICT Help Desk work in a library or information related environment.

Successful candidates for these positions will be self-motivated, team-oriented, objective-driven and organised. A qualification in Librarianship/Information Studies, Computing or Business is desirable.

Ex Libris is a leading worldwide developer of high performance applications for libraries and information centres: ALEPH 500, an integrated library solution; MetaLib, providing simultaneous access to multiple heterogeneous and distributed databases via a single unified user interface; SFX, a framework for context sensitive reference linking; DigiTool, a digital asset management system and Verde, an electronic resource management system. For further information see www.exlibrisgroup.com

We are an equal opportunity employer, salary according to qualifications and experience.

Please respond to:

Julie Booth
Ex Libris (UK) Ltd

The Annex, Harefield House,

High Street, Harefield, Middx, UB9 6RH

or email julie.booth@exlibris.co.uk

Closing date:15^th April 2005
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Open positions in the US, Chicago Office (February 2005):

Join our North American Operations team in implementing and supporting the finest technological solutions for accessing, integrating, and personalizing the heterogeneous information environment. Ex Libris, Inc. has the following challenging and exciting career opportunities:

Project Librarian (job code PL-chi)

Will work on project teams to provide data conversion, training, application profiling, software development, and project coordination services to new customers under rigorous contractual deadlines. Must analyze complex data and utilize ALEPH tools for converting data into ALEPH format. Responsible for meeting as well as exceeding customer expectations for excellent service and responsiveness.Will report to Director of Implementation Services.

Requirements:

Minimum 2 years direct participation in Integrated Library System implementation projects, data analysis, and customer service.

Minimum 3 years library technical services experience.

Superb initiative and organizational skills.

Strong verbal and written presentation and communication skills.

Demonstrated excellence in managing multiple assignments simultaneously.

Experience working effectively in teams including success in transcending cultural differences.

Ability to work flexible schedules.

Ability to travel up to 25% of time.

An MLS and/or equivalent experience in libraries or the library automation marketplace (minimum of 3 years of related professional experience).

Working knowledge of Ex Libris' products highly desirable.

Relocation to Chicago required.

Oportunidades no escritório de Boston

Verde Implementation Librarian

The Verde electronic resource management [ERM] system is the latest in the Ex Libris suite of tools that assist libraries and information centers in managing electronic resources throughout their life cycle. The Verde ERM system addresses the new challenges posed by the proliferation of e-resources within libraries by offering a single point of administration and a comprehensive solution for managing the complex and multidimensional relationships that characterize such resources. Verde is scheduled to go into general release in Q3 of 2005.The Verde Implementation Librarian will work with new customers in North American to implement their solutions, to provide customer training and to provide support services. For more information on the Verde ERM, please see the Ex Libris Web site - http://www.exlibrisgroup.com/verde.htm.

Location:

The position will be based in our Newton, MA, office. Travel will be required; initial training may involve several weeks of international travel.

Your work will include:

Assisting in the installation of the Verde product including running pre-installation checks to ensure correct server setup, working with customers to configure the server correctly for the installation, coordinating the actual installation and performing post-installation checks

Working with colleagues on the Verde team in Israel, developing Web-based as well as face-to-face instructional programs

Providing training to new customers on how to use Verde

Providing first-line support for Verde administrators at customer sites, both during and after product implementation

Assisting customers with configuration and activation of their Verde system

Troubleshooting and debugging software

Communicating customer issues and requests to the members of the Verde team for resolution and possible inclusion in future product releases

Reviewing documentation

Creation of FAQ's and knowledge base entries to facilitate customer troubleshooting of problems

Other tasks, as assigned, will also be part of your job

We're looking for someone with these qualities:

A keen interest in, and enthusiasm for, developments in library and information science

Bachelor's degree mandatory; Master's Degree in Library or Information Science, or equivalent, highly desirable

5+ years experience in a library or information service environment

Experience in working with electronic resources, either in a library environment or as a vendor

Ability to manage several projects concurrently, including initial data analysis, project implementation, and post implementation analysis and support

Strong interpersonal skills, and both oral and written communication skills

Knowledge of HTML, including experience with browser configuration

Ability to resolve support issues and determine escalation steps as appropriate.

Desirable:

Experience in data analysis

Experience in developing and providing training, both face-to-face instruction and Web-based

Experience with UNIX and/or Oracle

Basic knowledge of MARC and the Digital Library Foundation's e-resource data model

Working knowledge of Ex Libris products.

Resumes and cover letters may be sent via fax, traditional mail, or email to:

Susan Stearns

Ex Libris, Inc.

313 Washington Street, Suite 308

Newton, MA 02458

Email to: susan.stearns@exlibris-usa.com

SFX Support Librarian (job code: SFXS-Bo)

With the ongoing rapid expansion of sales, Ex Libris is seeking a Support Librarian to join a team responsible for the successful deployment of the SFX reference linking technology on a global basis. This includes support of the new SFX Express, planned for release in Q1, 2005, as well as Ex Libris' ASP hosted environment for SFX. SFX fits into the OpenURL framework of context-sensitive reference linking for libraries. For more information on SFX and to view the extensive global customer list see http://www.exlibrisgroup.com/sfx.htm

Your work will include:

Providing first-line support for SFX administrators at customer sites on the tools available for local configuration of an SFX server, both during and after product implementation.

Providing second-line support to Ex Libris support staff and distributors in international offices.

Providing first-line support for SFX's ASP customers, including provision of configuration and resource maintenance on behalf of the customers.

Assisting customers with configuration and activation of their local resources within SFX; setting up new SFX sources and targets.

Troubleshooting, debugging and testing new versions of the product as well as fixes to current versions.

Communicating customer issues and requests to the members of the SFX development team for resolution and possible inclusion in future product releases.

We're looking for someone with these qualities:

A keen interest in, and enthusiasm for, developments in library and information science

Demonstrated proficiency in online search and retrieval of information resources, including e-journals

High professional standards and dedication to ensuring customer satisfaction

Strong team player, with the ability also to work independently with little supervision

Creative and analytical approach to problem-solving

Excellent oral and written communication skills

Strong IT skills: databases; Unix; Windows & Office; Internet, HTML, and networking issues. The successful candidate will understand these topics, as necessary to the situation at hand, and be able to effectively communicate them to others.

Direct experience in customer support, via e-mail or telephone, preferred.

EXPERIENCE REQUIRED:

Bachelor's Degree mandatory

Masters Degree in Library or Information Science, or equivalent is highly desirable.

Some experience in libraries or library/information services companies is highly desirable.

Contact: Susan Stearns

VP, Customer Services
Ex Libris(USA) Inc

313 Washington Street

Suite 308

Newton, MA 02458

Fax: 617-332-9600

E-mail: susan.stearns@exlibris-usa.com

SFX Programmer (Job Code: ISD-05)

Job Purpose:

Ex Libris is seeking an experienced, enthusiastic and energetic programmer to work on the SFX link resolver and related projects. For more information on SFX and to view the extensive global customer list see http://www.exlibrisgroup.com/sfx.htm

Key Responsibilities:

Develop and support the SFX product the award winning context-senstive link resolver -- and other related products in the area of electronic resources.

Work with staff to produce written design specifications that include detailed functionality, data elements, workflows and screen designs.

Test and install products on different platforms (Unix and Linux).

Other tasks as assigned

This is essentially an office-based position, but some travel may be required.

Requirements:

2 years of proven OOP experience in a Unix/Linux environment, using at least two of the following programming languages: Java (J2EE), Perl (CGI, mod_perl), Java Script.

Knowledge and experience in Web technologies, including: apache, SOAP, RSS, HTML and XML.

Unix/Linux knowledge and experience, including installation and compilation of software components.

Knowledge and experience of RDBMS (Oracle and/or MySQL) and SQL programming.

Ability to concurrently manage multiple tasks.

Excellent team working, with the ability also to work independently with little supervision.

Fluent spoken English. Very good writing skills in English.

Bachelor's degree in Computer Science, or equivalent.

Holds a work permit in the US

Highly Desirable:

Knowledge and experience with maintaining and developing applications in the domain of Networked Scholarly Information.

Knowledge and experience in Library automation systems, Library Portals and/or Link servers are highly desirable.

Knowledge and experience with Library Technology protocols and standards, such as OpenURL and OAi-PMH.

Resumes and cover letters should be e-mailed to isd-05@exlibris-usa.com(Please write "ISD-05" on the subject line).

MetaLib Programmer (Job code ISD-06)

Job Purpose:

Ex Libris is seeking experienced, enthusiastic and energetic software developer to work on the MetaLib portal and meta-searching technology. For more information on MetaLib and to view the extensive global customer list see http://www.exlibrisgroup.com/metalib.htm

Key Responsibilities:

Development and support of MetaLib software components, with a focus on tools to search external databases.

Work with staff to produce written design specifications that include detailed functionality, data elements, workflows and screen designs.

Providing technical support, troubleshooting and debugging software.

Other tasks as assigned

Required:

3+ years of proven OOP experience in a Unix/Linux environment, using at least three of the following programming languages: C++, C, Java (J2EE), Perl (CGI, mod_perl), PHP.

Experience with various data formats, including XML, MARC, HTML.

Experience with authentication issues.

Strong IT skills: databases [Oracle experience preferred]; Unix; Windows & Office; networking software.

Excellent team working, with the ability also to work independently with little supervision.

Proven oral and written communication skills.

Bachelor's degree in Computer Science, or equivalent.

Holds a work permit in the US.

This is essentially an office-based position, but some travel may be required.

Highly Desirable:

Understanding of online search and retrieval of information resources, including e-journals

Knowledge and experience with Library Technology protocols and standards, such as SRU/SRW, Z39.50, OpenURL and OAi-PMH.

Experience in libraries or library/information services companies is desirable.

Resumes and cover letters should be e-mailed to isd-06@exlibris-usa.com

(Please write ISD-06 in the subject line).

Ex Libris is a worldwide supplier of software solutions and related services for libraries and information centers. The company's flagship products, ALEPH 500, SFX, MetaLib, DigiTool, and Verde are market and technical leaders in the field of library automation for higher education as well as for public, national, and research libraries, consortia and national networks, and large corporations. Ex Libris, Inc. is an affirmative-action, equal-opportunity employer.